In a world where small businesses must compete with “Free Shipping!” and "Flat Rate Shipping!"... it’s sometimes hard to keep up.
It is not our desire to make money off of our customers via excess shipping charges. But, having our items for sale at reasonable prices leaves no wiggle room to lose on shipping and handling, so we do need to charge a little.
The good news is our website has some trouble estimating shipping charges, so you might see a lower price on your final receipt!
What type of shipping options do you offer?
We typically send via either USPS First Class mail (for folded maps), and USPS Media Mail (for rolled maps), and look for the least expensive shipping method to send our other products. We usually charge $3-5 for folded maps and $12 for rolled maps.
If you need it to get there quickly, or via UPS, just give us a call and we can arrange that (for a little extra fee).
Do you ship to Alaska and Hawaii?
Shipping to the Aloha State and the Last Frontier from us here in the lower 48 can be... well, expensive. Rest assured, we charge the cheapest rate possible and we are always more than happy to provide a quote for you.
Since our website is set up for customers typically in the contiguous US; it might quote you a lower price than what it actually is. We may contact you in case of a substantial difference in shipping costs. We apologize in advance if this (rare) inconvenience happens!
Do you ship internationally?
At this time, our website does not allow us to accurately quote the cost to ship items outside of the United States. However, we do offer price quotes when provided with the items you're interested in and your postal address. Feel free to give us a call or send us an email at firstname.lastname@example.org and we’ll see what we can do for you!
My package arrived damaged… What do I do?
Never fear, Metskers is here! Please notify us immediately of any errors or damage to your order and we’ll correct the mistake. We may ask for a photograph to help us file insurance claims.
I’ve changed my mind. Can I return my order?
We’re pretty standard retail around these parts, at least in the returns department. We accept returns as long as they’re returned in resellable condition and we usually allow around a two-week window. Give us a call with any questions or problems before returning items.
You can also call us and speak to a real, live human at 1-800-727-4430 or send us an email at email@example.com.